FAQ's

What is TwinSouls.com?

TwinSouls.com is an online store offering a unique Plush Bunny that transforms into a plush Strawberry or Carrot with a simple locking mechanism.

How can I place an order on TwinSouls.com?

To place an order, browse through our product selection, choose the items you wish to purchase, and add them to your cart. Proceed to checkout, provide your shipping and payment information, and confirm your order. Once your order is successfully placed, you will receive a confirmation email.

What payment methods do you accept?

We accept payments via credit cards (Visa, Mastercard, American Express) and secure options like Apple Pay, Google Pay, and PayPal. Additionally, we are pleased to offer payment through Klarna for added convenience.

How long does it take for an order to arrive?

Delivery times depend on your location. Most orders arrive within 5–15 business days, though international shipments may take up to 20 days in some cases.

What is your return policy?

At TwinSouls, we want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return the item(s) within 14 days of receiving them for a refund or exchange. Please refer to our detailed return policy on our website for specific instructions and conditions.

How can I track my order?

Once your order has shipped, we’ll send you an email with a tracking number. You can use this number to monitor your shipment on the carrier’s website.

Can I cancel or modify my order after it has been placed?

We strive to process orders promptly to ensure fast delivery. If you wish to cancel or modify your order, please contact our customer support team as soon as possible. While we will make every effort to accommodate your request, changes cannot be guaranteed once the order has been processed.

How can I contact your customer support team?

You can reach our customer support team by visiting the “Contact Us” page on our website. Our email address for support inquiries is also listed there.